FAQ
1. HOW CAN I CONTACT AUSPROS?
You can contact us by email at:
kyleterry755@outlook.com
Our customer support team aims to respond within 24-48 business hours.
2. HOW LONG DOES ORDER PROCESSING TAKE?
Orders are typically processed within 1-3 business days after payment is confirmed.
Orders are processed Monday through Friday, excluding weekends and public holidays.
3. HOW LONG DOES SHIPPING TAKE?
Estimated delivery time depends on your location, shipping carrier, and customs processing.
Estimated delivery time:
- United States: 7-15 business days
- Canada: 8-18 business days
- United Kingdom: 7-15 business days
- Australia: 8-18 business days
- European countries: 8-18 business days
- Other regions: 10-25 business days
4. HOW CAN I TRACK MY ORDER?
Once your order has shipped, we will send you a shipping confirmation email with tracking information when available.
Please allow 2-5 business days for tracking updates to appear.
5. CAN I CANCEL OR CHANGE MY ORDER?
If you need to cancel or change your order, please contact us as soon as possible.
Once an order has been processed or shipped, we may not be able to cancel or modify it.
6. DO YOU ACCEPT RETURNS?
Yes. We accept return requests within 30 days after delivery.
Returned items must be unworn, unwashed, unused, unaltered, and returned with original tags and packaging when applicable.
7. WHO PAYS FOR RETURN SHIPPING?
If the return is caused by our error, such as a damaged, defective, or incorrect item, we will offer a suitable solution.
If the return is due to personal reasons, such as ordering the wrong size or changing your mind, the customer is responsible for return shipping costs.
8. WHAT IF MY ITEM ARRIVES DAMAGED OR INCORRECT?
Please contact us within 7 days of delivery.
Email: kyleterry755@outlook.com
Please include your order number and clear photos of the issue so we can review and provide a solution.
9. WHEN WILL I RECEIVE MY REFUND?
Once your return is received and inspected, we will notify you by email.
If approved, your refund will be issued to your original payment method within 5-10 business days.
Your bank or card issuer may require additional time to post the refund.
10. ARE SHIPPING FEES REFUNDABLE?
Original shipping fees are non-refundable unless the return is caused by our error.
11. WHY DOES THE PRODUCT COLOR LOOK SLIGHTLY DIFFERENT?
Product colors may vary slightly due to lighting, photography, screen settings, or device display differences.
12. WHERE IS AUSPROS LOCATED?
Business Name: Auspros
Company Name: RHONDA HOLLANDER HOLDINGS, LLC
Business Address:
314 S. Federal Highway,
Dania Beach, FL 33004,
United States